Usage

To use this module, you need to:

1. Go to RMA > Orders and create a new RMA.
2. Select a sales order to be linked to the RMA if you want.
3. Now you can do the rest of the instructions described in the readme of the rma module.

If you want to create one or more RMAs from a sale order:

1. Go to Sales > Orders > Orders.
2. Create a new sales order or select an existing one.
3. If the sales order is in ‘Sales Order’ state you can see in the status bar a button labeled ‘Create RMA’, click it and a wizard will appear.
4. Modify the data at your convenience and click on ‘Accept’ button.
5. As many RMAs as lines with quantity greater than zero will be created. Those RMAs will be linked to the sales order.

The customer can also create RMAs from a sales order portal page:

1. Go to a confirmed sales order portal page.
2. In the left sidebar you can see a button named ‘Request RMAs’.
3. By clicking on this button a popup will appear to allow you to define the quantity per product and delivery order line.
4. Click on the ‘Request RMAs’ button and RMAs will be created linked to the sales order.

Single page RMA request:

1. Go to Sales > Configuration > Settings
2. Check the ‘Single page RMA request’ box.
3. On a sales order in the portal, clicking on ‘Request RMAs’ button will open a new page (not a popup).

Known issues / Roadmap

• When you try to request an RMA from a Sales Order in the portal, a popup appears and the inputs for the quantity doesn’t allow decimal numbers. It would be good to have a component that allows that and at the same time keeps the constraint of not allowing a number greater than the order line product quantity.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

Current maintainer:

This module is part of the OCA/rma project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.